Contact NexBrowser: Telegram support replies in about 15 minutes on business days
When a profile will not open, a proxy will not connect or an invoice never arrives, what you need is someone answering now - not a ticket number. NexBrowser is operated by RushRush Network Technology Ltd. Telegram support usually replies within 15 minutes on business days and email within one business day. Below is exactly which channel to use, which mailbox to write to, and what to have ready first.
This is a static site with no forms - every contact below is a direct Telegram link or a mailto address.
Response times by channel
Telegram support~15 minutes
Email support1 business day
Abuse reports3 business days
Refund decision7 business days
LanguagesEnglish / 中文
Two Telegram channels
Anything that needs a quick back-and-forth - a proxy that will not connect, a window that will not open, a fingerprint setting you are unsure about - is fastest on Telegram, where you can drop screenshots straight into the chat. If you only want release notes, follow the channel instead.
Telegram customer service
Best for questions that need a quick back-and-forth: a profile that will not launch, a failed proxy test, window sync acting up, a payment that has not landed. The team is on duty, and you can email [email protected] in parallel to keep a written record.
Usually under 15 minutes on business days
Nex Technology official channel
Follow the official Telegram channel for release notes, Chromium core upgrades, tutorials and promotions. The channel only broadcasts announcements - for anything account-specific, use the support chat above.
Release notes and tutorials
Which mailbox for which question
Writing to the wrong address costs you an extra hand-off, so pick the one that matches your question. Every mailbox ends in @nexbrowser.net - if you receive payment instructions from any other domain, do not pay and check with us on Telegram first.
Product questions and technical support
[email protected]How a feature works, how to fix an error, how to assign team seats - plus requests for company registration details, contract templates and invoicing documents.
Reply within 1 business dayBilling, renewals and refunds
[email protected]Order lookups, duplicate charges, invoice detail changes and refund requests. For a refund, include the order number, the last four digits of the paying account, the payment date and amount, and the reason.
Acknowledged in 3 business days, decided within 7Abuse reports
[email protected]Report conduct that violates our Acceptable Use Policy - for example using NexBrowser for fraud, phishing or infringing someone else’s rights. Please attach verifiable evidence.
Reply within 3 business daysPrivacy and data requests
[email protected]Exercise the data subject rights described in our privacy policy: see what personal data we hold, correct it, export or delete account data, or withdraw consent.
Handled within the deadlines in our privacy policyLegal and compliance
[email protected]Legal matters related to the terms of service, compliance enquiries, intellectual-property notices and formal correspondence. Not a channel for day-to-day technical issues.
Answered according to the nature of the noticeEvery address above opens your mail client directly; if nothing happens, just copy the address and send from anywhere.
How fast does support reply, and is anyone there on weekends?
Business-day daytime is when the team is fullest: Telegram support normally answers within 15 minutes, and anything we can judge on the spot gets an answer on the spot. If a case needs reproduction or a log check, we tell you roughly how long it will take instead of leaving you staring at the chat. Email is answered within one business day, and billing cases are handed to the billing mailbox to continue there.
On weekends and public holidays the channel keeps publishing announcements while fewer people are on chat duty, so for anything non-urgent just leave a message and we work through them in order. For time-sensitive cases such as a platform restricting an account, write down when it happened and what you already tried - that moves things along far more than repeated "are you there?" pings.
- Telegram support: first reply usually within 15 minutes on business days
- Email support: answered within one business day - a screenshot saves a round trip
- Abuse reports: a progress update within 3 business days
- Refund requests: acknowledged in 3 business days, decided within 7
- Languages: English and Chinese, with the same response times
Ask once, skip two rounds
Some questions do not need us at all. For proxy setup, a window that will not open or which fingerprint values to use, the features pages document the exact steps and the errors you are likely to hit. And if you mainly want to understand what a multi-account environment really isolates, reading what a fingerprint browser is is usually faster than asking support.
What to have ready before you contact us
Most of the time spent on a support case goes into asking for the basics. Put the items below in your first message and support can usually locate the problem in one pass, instead of replying with three questions before anyone looks at it.
For anything involving payment or a refund, add the order number and payment date. If a platform has restricted an account, say which platform, when it happened, and whether the profile changed proxies recently. When you send a screenshot, capture the whole window rather than just the error line - the profile name, proxy status and timestamp all sit around the edges.
- The email address on your account (never send a password - no one from support will ask for one)
- Client version and Windows version, both shown under "About" in the client
- The name or number of the affected profile, and what kind of proxy it uses
- A full screenshot of the error or the error code, including title bar and time
- When it started and what changed just before (new proxy, edited fingerprint, new computer)
- For billing cases, the order number, payment date and amount
What a good first message looks like
Profile Store-US-01 has failed its proxy test since 10:20 today; swapped the IP once, screenshot attached.
Questions about contacting NexBrowser
Does NexBrowser have phone support?
No. Our users are spread across time zones, and written channels keep a full record and make it easy to share screenshots and config files, so support runs through Telegram (@nextipkf) and our mailboxes. For business discussions that need a call, email [email protected] first and we will arrange a time.
How fast do you reply, and do you work weekends?
Telegram support usually gives a first reply within 15 minutes on business days, and email is answered within one business day. Fewer people are on duty at weekends and on public holidays, so non-urgent cases are handled in order on the next business day. Saying when the problem started and what you already tried speeds things up noticeably.
Can you issue an invoice or sign a contract?
Yes. Email [email protected] with your company name, tax number, the amount to invoice and the documents you need, and we will provide company registration details, a contract template and invoicing materials. To change the details on an invoice for an order already paid, write to [email protected] with the order number.
A platform banned my account - can support help?
We can help on the environment side: whether a teammate logged into that profile recently, whether the proxy exit drifted to another region, whether fingerprint values and time zone still agree, and how to set the profile up next time. But bans and reinstatements are decided by that platform - NexBrowser cannot appeal on your behalf.
Related reading
- About usRushRush Network Technology Ltd and how we work
- PartnersThe Nex Technology stack and external providers
- DownloadWindows client setup and common install issues
- PricingFree plan never expires; pay by windows and seats
- Refund policyConditions, required details and processing time
- Privacy policyHow we handle your data and data subject requests
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