Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, disclose, transfer, and store your information when you visit our website (nexbrowser.net), use our desktop application (NexBrowser client), and related services.

Information We Collect

We need to collect certain information to provide you with services. This information includes:

• Account Information: Email address, username, encrypted password provided during registration.
• Payment Information: Transaction records and subscription status. We accept Alipay and USDT; the payment flow itself is handled by the corresponding payment provider. We do not store your bank card numbers, and we do not hold your digital wallet private keys.
• Technical Data: IP address, device type, operating system version, application crash logs, and usage statistics (for troubleshooting and product improvement).
• Browser Configuration Data: Browser profile settings you create in NexBrowser (such as User Agent, resolution, etc.). This data is only used for sync services and is stored encrypted.

Data Usage Purposes

We only process your data when we have a legitimate basis, mainly for:

• Providing, maintaining, and improving our multi-account browser services.
• Processing your subscription payments and issuing invoices.
• Sending you technical notices, updates, security alerts, and support messages.
• Preventing fraud, abuse, and security incidents.
• Complying with legal obligations and regulatory requirements.

GDPR User Rights (European Economic Area)

If you are located in the European Economic Area (EEA), under GDPR, you have the following rights:

• Right of Access: Right to request a copy of your personal data we hold.
• Right of Rectification: Right to request correction of inaccurate personal data.
• Right to Erasure (Right to be Forgotten): In certain circumstances, right to request deletion of your personal data.
• Right to Restriction of Processing: Right to request that we restrict processing of your data.
• Right to Data Portability: Right to obtain your data in a structured, common format.
• Right to Object: Right to object to our use of your data for direct marketing.

Singapore PDPA Compliance Statement

We handle personal data in line with the requirements of the Personal Data Protection Act 2012 (PDPA) and have designated a data protection contact to oversee compliance. If you have questions about our data protection practices or wish to exercise your rights, contact us using the details at the end of this policy.

Data Storage and Cross-Border Transfer

Your data is primarily stored on encrypted cloud servers (such as AWS and other mainstream providers). As we operate globally, your data may be transferred outside your country or region for processing. For cross-border transfers we ensure the recipient meets data protection standards recognised under GDPR and the PDPA, and we put the necessary Standard Contractual Clauses (SCCs) in place.

Data Security

We employ industry-standard security technologies (such as SSL/TLS encryption in transit, AES-256 encryption at rest, and multi-factor authentication) to prevent unauthorized access, disclosure, or loss of data. Please note, however, that any method of transmitting or storing data over the internet carries inherent risk, and no method is entirely free of it.

Cookie Policy

On this website we use cookies and similar technologies to keep you signed in, remember your preferences, and measure traffic so we can improve the site. We use the following third-party services, which may read or write cookies or similar identifiers in your browser: (1) nexanl (nexanl.net) — website analytics, used to understand page traffic and referral sources; (2) SelfChat (selfchat.chat) — live chat widget, used to maintain the session when you start a conversation with support. You can refuse cookies through your browser settings, though this may affect sign-in persistence and live chat. The desktop client collects crash logs and usage statistics for troubleshooting and product improvement, as described under "Technical Data" above.

Policy Updates

We may update this Privacy Policy from time to time to reflect legal or business changes. For significant changes, we will notify you via email or in-app notifications.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer: